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Handling a Difficult Customer

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Customer service is a business necessity, helping to give customers what they want and need. Although sometimes customers can be difficult, with the right training and skills, any difficult customer can be handled properly and effectively. With our Handling a Difficult Customer workshop, participants will learn how engaging customers properly can benefit both the employee and customer. Equally, participants will gain a new perspective on how to react to negative customers, leaving them satisfied and ready to return.